Typical jobs across Honolulu County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: After a heavy storm, the water comes in under the front door of a ground-floor room and leaves a gray silt line on the walls about a hand's width above the floor. The caller describes the water as muddy and says it is still seeping in from the street.
What we do: The crew first stops the entry with a barrier at the threshold, then removes the standing water with pumps and wet vacuums from the lowest point toward the door. The silt is cleared as the water goes, and the wall is read at the silt line and above it before any board is opened.
What to expect: The room is left with a drying plan set from the readings, a record of each reading and a list of what was removed. The homeowner is told when the next visit will check the readings.

3-5 hours on the first visit typical visit

Typical job

What homeowners notice: Heavy rain runs across a sloped yard and reaches a carport door and the wall beside it. The homeowner sees water on the carport floor and a damp line on the inside wall of the adjoining room.
What we do: The crew checks the ground at the foot of the wall for the route the water took, clears the carport drain where it can be reached safely and pumps the carport floor. The wall is read from the floor up, and the cavity is opened only where the readings stay high.
What to expect: The house is dried to the readings, the carport floor is checked for residue, and the drainage route is noted so that the homeowner can ask for it to be looked at before the next heavy rain.

4-6 hours on the first visit typical visit

Typical job

What homeowners notice: A water heater in a closet next to the laundry starts to drip from its base. Water spreads under the shelving and reaches the bottom of the closet door frame, and the floor beside it feels soft.
What we do: The crew shuts off the supply and the power or gas to the heater, drains the tank into a suitable outlet and clears the closet floor. The subfloor and the door frame are read for moisture, and the heater is left off for a qualified person to inspect.
What to expect: The closet and the adjoining floor are dried to the target, the heater is listed as not to be used until it is checked, and the homeowner receives the record of the readings and what was removed.

2-4 hours on the first visit typical visit

Typical job

What homeowners notice: A ceiling in a lower unit shows a brown ring that grows after each shower in the unit above. There is no drip, and the wall beside the stain is cool to the touch.
What we do: The crew shuts down the water in sections while it watches the meter, which shows the supply is running with every fixture off. The wall is read along the likely line of the pipe, and a small opening locates the leak, which a qualified person then repairs.
What to expect: The ceiling is opened only where the readings require, the cavity is dried and the repair is confirmed with the meter before the board is closed. The record shows where the leak was and what was done.

half a day for detection, then the repair typical visit

Typical job

What homeowners notice: After a washer hose splits in a shared laundry, the carpet in the adjoining living room is wet along one wall. The tenant asks whether the carpet can be kept.
What we do: The crew lifts a corner to look at the pad, reads it with a meter and reads the subfloor from above. The pad is wet through in one strip, so that strip is removed, and the rest of the carpet is dried in place with the readings checked each visit.
What to expect: The carpet is kept where the readings allow, the removed strip is replaced, and the owner and the tenant receive the same written record of the readings and the removal.

3-5 hours on the first visit typical visit

Typical job

What homeowners notice: Storm water enters a stockroom through a low loading door and reaches the lowest shelves. The owner needs the front of the shop open the next morning and asks what can be kept.
What we do: The crew moves stock off the floor, records each item and removes water from the room first, starting at the loading door. The front of the shop is checked and dried separately, so the sales floor can reopen while the stockroom is still drying.
What to expect: The owner receives a stock list, the readings for each room and a plan for the stockroom. Items that cannot be cleaned to a safe standard are recorded and removed on the owner's decision.

a full day for the first phase typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.