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Honolulu, Oahu and twelve communities across Honolulu County

Water in a Honolulu building? Call first, then stop the source

Storm water in a ground-floor room, a leak above a ceiling, a water heater that has let go. Stop the source, then let the crew read the building before anything is removed.

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  • Water extraction and drying
  • Repair coordination

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Today in Honolulu

Local weather drives activity here: heat, humidity and rain change what shows up week to week.

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    Honolulu & Honolulu County

    Local water damage restoration you can reach by phone

    Honolulu Water Damage Restoration at a glance

    Honolulu Water Damage Restoration takes water damage calls for Honolulu and twelve Oahu communities in Honolulu County, HI. The line is answered 24 hours a day. A crew is sent as soon as one is free, the water is stopped and removed first, and the drying is set by readings the homeowner can see.

    Water on Oahu arrives in a few common ways. The National Weather Service Honolulu office reports kona low storms that have brought five to ten inches of rain across the island, with flooding on the south side from Pearl City to Kahala in December 2021. Flash flooding on saturated ground and street water through low entries are the other patterns the crews see most.

    The first call decides the first hour. Tell the phone team which floor the water is on, whether it is still moving in and where you think it came from. Keep people and electrical items away from the water while you wait, and do not use the wet outlets. The crew will explain the next steps when it arrives.

    Services

    Water damage services across Oahu

    Pick a service for symptoms, process and typical cost, or call and describe what you hear and see.

    Flash Flood Water Damage

    Repair of Honolulu buildings after flash flooding on ground already saturated by heavy rain, from the first pump to the final reading.

    Electrical Safety After Flooding

    Shutting off power to flooded areas in Honolulu and having wiring, panels and appliances checked before anything is switched back on.

    Asbestos Tear-Out in Older Buildings

    Checking older Honolulu buildings for asbestos before wet materials are torn out, and the license Hawaii requires when the test is met.

    Mold Assessment and Cleanup

    Finding and drying the moisture behind mold after a water event in Honolulu, with the scope written out before any cleanup starts.

    Ceiling and Drywall Water Damage

    Opening, drying and replacing wet ceilings and drywall in Honolulu homes and shops after leaks, storms and overflows.

    Water Heater Leak Damage

    Stopping a water heater leak, drying the floor and walls around it and checking the equipment before it is used again.

    Carpet and Hardwood Floor Drying

    Drying wet carpet and hardwood floors in Honolulu homes in place where they can be saved, and removing them where they cannot.

    Hidden Water Leak Detection

    Finding a slow leak inside a Honolulu wall, ceiling or floor before the drying starts, so the damage does not return.

    South Side Flood Recovery

    Recovery for buildings on Oahu's south side, where the December 2021 kona low flooded from Pearl City to Kahala.

    Water Damage in Oahu Communities

    Water damage restoration for twelve Oahu communities in Honolulu County, from Kailua and Kaneohe to Waianae and Wahiawa.

    Why homeowners call us

    Why Honolulu Water Damage Restoration

    Answered at any hour

    The line is answered 24 hours a day, including storm nights, when most calls arrive together.

    Sent as soon as one is free

    A crew is dispatched as soon as one is available. No arrival time is promised, because the storm sets the order of the calls.

    Readings, not guesses

    Moisture is measured in the walls, floors and subfloor, and the drying plan follows those numbers rather than the look of the surface.

    A written record

    The readings, the materials removed and the final result are written down for the insurer, a contractor or a buyer.

    How it works

    From phone call to fixed, in four steps

    1. Stop the water, then call

      Shut the supply valve to the source if you can reach it safely, switch off power to the wet area and keep people out of the water. Then call the line and say which room is wet.

    2. The crew confirms the building is safe

      The technician checks the structure and the electrical system before entering the wet area, and keeps power off to any wet circuit until an electrician has checked it.

    3. Standing water comes out first

      Pumps and wet vacuums remove the standing water from the lowest point, so the water has a clear route out of the building.

    4. Readings set the drying plan

      Moisture is read at several heights and points, and the equipment is placed to suit. The readings are repeated until the materials reach the target, and each visit is recorded.

    What should you do in the first ten minutes after water is found?

    Stop the water at its source if you can reach it safely, switch off power to the wet area and keep people and pets out of the water. Then call the line and describe the room, the floor and whether the water is still rising.

    The most useful thing a household can do is stop the water from getting worse. Find the supply valve for the fixture or appliance, or the main shut-off for the building if the source is not obvious. Do not wade into standing water to reach a valve, and do not touch a panel or outlet that is wet.

    Move dry items up and off the floor, photograph the water line on the walls and keep a note of the time the water was found. Those steps cost nothing and make the first visit faster.

    Why does the drying take as long as it does in a Honolulu building?

    Drying depends on the moisture in the materials, not on a fixed number of days. Honolulu's humid air slows the process, and a building that is still wet inside will keep feeding damp to the surfaces, so the crew keeps the equipment running until the readings reach the target.

    Walls, floors and framing hold water for longer than the visible surface shows. The crew checks the cavities and the subfloor, and it adds equipment where the readings are high. The drying stops when the readings reach the target for each material, not when a surface looks dry.

    A return visit is part of the plan. The crew takes new readings, moves equipment if needed and tells the homeowner what the next reading must show before the equipment comes out.

    When does a license matter for the repair?

    Hawaii generally requires a contractor license for a project above $1,500 in labor and materials under HRS Chapter 444. Ask for the license details before any repair that opens walls or replaces floors, and check them on the DCCA lookup.

    Drying alone may stay below the figure, but a repair that opens walls, replaces flooring or rebuilds a ceiling often passes it. The estimate should show the labor and the materials separately, so the total can be checked.

    Where an older building's material may contain asbestos, Hawaii's rules require an asbestos contractor license for work that disturbs it. The check comes before tear-out.

    Which parts of Oahu do you cover?

    The service covers the twelve Honolulu ZIP areas in the city and twelve Oahu communities in Honolulu County, from Kailua and Waimanalo in the east to Waianae in the west. Distances are measured from the central point and the crew is sent from the nearest free team.

    The areas page lists every ZIP and community with its distance and nearest neighbors. The ZIP page lets you check a code before you call.

    A call from outside the list should still be made. The phone team can say whether a crew can reach the place and what the first visit will involve.

    Service areas

    Serving Honolulu and all of Honolulu County

    Kapolei

    ZIP 96707, 96709

    Aiea

    ZIP 96701

    Service area map: Honolulu ZIP 96801, Honolulu ZIP 96813, Honolulu ZIP 96814, Honolulu ZIP 96815, Honolulu ZIP 96816, Honolulu ZIP 96817, Honolulu ZIP 96818, Honolulu ZIP 96819, Honolulu ZIP 96821, Honolulu ZIP 96822, Honolulu ZIP 96825, Honolulu ZIP 96826, Kailua, Kaneohe, Pearl City, Waipahu, Mililani, Kapolei, Ewa Beach, Aiea, Waimanalo, Wahiawa, Kaaawa, WaianaeHonolulu ZIP 96801Honolulu ZIP 96813Honolulu ZIP 96814Honolulu ZIP 96815Honolulu ZIP 96816Honolulu ZIP 96817Honolulu ZIP 96818Honolulu ZIP 96819Honolulu ZIP 96821Honolulu ZIP 96822Honolulu ZIP 96825Honolulu ZIP 96826KailuaKaneohePearl CityWaipahuMililaniKapoleiEwa BeachAieaWaimanaloWahiawaKaaawaWaianaeHonolulu (base)N

    Honolulu, HI · 39 km service radiusCall (833) 490-5225

    Not on the list?

    We also cover many smaller communities across Honolulu County. Check your ZIP.

    Job stories

    Typical jobs around Honolulu County

    Typical job
    Illustration: How a street-water call in a ground-floor room usually goes

    How a street-water call in a ground-floor room usually goes

    What homeowners notice
    After a heavy storm, the water comes in under the front door of a ground-floor room and leaves a gray silt line on the walls about a hand's width above the floor. The caller describes the water as muddy and says it is still seeping in from the street.
    What we do
    The crew first stops the entry with a barrier at the threshold, then removes the standing water with pumps and wet vacuums from the lowest point toward the door. The silt is cleared as the water goes, and the wall is read at the silt line and above it before any board is opened.
    What to expect
    The room is left with a drying plan set from the readings, a record of each reading and a list of what was removed. The homeowner is told when the next visit will check the readings.

    3-5 hours on the first visit typical visit

    Typical job
    Illustration: A yard that drains toward the house, the way it often plays out

    A yard that drains toward the house, the way it often plays out

    What homeowners notice
    Heavy rain runs across a sloped yard and reaches a carport door and the wall beside it. The homeowner sees water on the carport floor and a damp line on the inside wall of the adjoining room.
    What we do
    The crew checks the ground at the foot of the wall for the route the water took, clears the carport drain where it can be reached safely and pumps the carport floor. The wall is read from the floor up, and the cavity is opened only where the readings stay high.
    What to expect
    The house is dried to the readings, the carport floor is checked for residue, and the drainage route is noted so that the homeowner can ask for it to be looked at before the next heavy rain.

    4-6 hours on the first visit typical visit

    Typical job
    Illustration: A water heater leak in a utility closet, and what the first visit checks

    A water heater leak in a utility closet, and what the first visit checks

    What homeowners notice
    A water heater in a closet next to the laundry starts to drip from its base. Water spreads under the shelving and reaches the bottom of the closet door frame, and the floor beside it feels soft.
    What we do
    The crew shuts off the supply and the power or gas to the heater, drains the tank into a suitable outlet and clears the closet floor. The subfloor and the door frame are read for moisture, and the heater is left off for a qualified person to inspect.
    What to expect
    The closet and the adjoining floor are dried to the target, the heater is listed as not to be used until it is checked, and the homeowner receives the record of the readings and what was removed.

    2-4 hours on the first visit typical visit

    See more job stories

    Need water damage restoration today?

    Call any hour and explain what is going on. You get a clear price before any work starts.

    Call (833) 490-5225Get a quote
    Guides

    Answers before you call

    FAQ

    Frequently asked questions

    Do you answer at night and on holidays?

    The line is answered 24 hours a day, every day. A crew is sent as soon as one is free. On a night when many calls arrive, the phone team tells you what to do while you wait.

    Will someone come the same day?

    A same-day visit is possible, but it is never promised. The crew is dispatched as fast as one is available, and the storm or the leak sets the order of the calls.

    What should I not do while I wait?

    Do not walk into standing water, do not use outlets or appliances in a wet room and do not run a household pump through water. Keep children and pets clear, and photograph the water line.

    Will insurance pay?

    That is decided by your policy and your insurer, and this site does not promise any outcome. Keep the photographs, the readings and the written scope, and ask the insurer directly.

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